Refund policy

Return & Refund Policy

Last Updated: September 28, 2026

At Cozymilo, customer satisfaction is important to us. We offer a 30-day return and refund period for eligible purchases.

Please read the following policy carefully before requesting a return.

1. 30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item should generally be:

Unworn and unused
In its original condition
Free from damage, stains, odors, or signs of wear
Returned with its original packaging and included accessories, where applicable
Accompanied by your order information or proof of purchase

Items that have been worn, altered, damaged after delivery, or returned in an unsuitable condition may not qualify for a refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact us at:

Email: support@cozymilo.online

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos, if the item is damaged, defective, incorrect, or otherwise not as expected

Please do not send an item back before contacting us and receiving return instructions.

Returns sent without prior authorization or to an incorrect address may experience delays in processing.

3. Return Shipping

For eligible returns made because you changed your mind, selected the wrong item, or no longer want the product, the customer may be responsible for the cost of return shipping unless otherwise required by applicable law.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible. We will review the situation and, where appropriate, provide a suitable resolution.

4. Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us at support@cozymilo.online with your order number and clear photos of the item and packaging.

Depending on the circumstances, we may offer:

A replacement
A refund
Another appropriate solution

Please contact us promptly so we can investigate the issue with the relevant fulfillment or shipping parties.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, card issuer, and location.

6. Partial Refunds

In certain circumstances, a partial refund may be considered where an item has minor issues but remains usable, subject to our review and applicable law.

7. Non-Returnable Situations

A return may be refused where an item:

Shows substantial signs of use or wear
Has been damaged after delivery
Has been intentionally altered
Is returned without required information
Is returned after the applicable return period

This does not affect statutory consumer rights that cannot legally be excluded.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@cozymilo.online.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.