Shipping policy

Shipping Policy

Last Updated: September 28, 2026

At Cozymilo, we want your shopping experience to be simple and convenient. We currently offer free worldwide shipping on orders placed through our website.

1. Free Worldwide Shipping

Shipping is free worldwide.

There is no standard shipping fee added to eligible orders during checkout.

We currently aim to make our products accessible to customers regardless of their location, subject to shipping availability and applicable laws or carrier restrictions.

2. Estimated Delivery Time

Our estimated standard delivery time is:

7–10 days

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

3. Order Processing

Orders are processed after payment has been successfully received.

Processing and fulfillment may require additional time during:

Sales events
Holidays
High-volume periods
Product launches
Unexpected operational circumstances

If there is a significant delay affecting your order, we will make reasonable efforts to provide relevant information.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

Full name
Street address
Apartment/unit number, where applicable
City
State/province
Postal/ZIP code
Country
Contact information

Cozymilo is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error after placing an order, contact us immediately at:

support@cozymilo.online

We will make reasonable efforts to assist before the order has been shipped.

5. Tracking Information

Where tracking is available, tracking information may be provided after the order has been processed and shipped.

Tracking information may require some time to become active after being issued by the carrier.

Customers can use the provided tracking information to follow the progress of their shipment.

6. International Shipping

Because we ship internationally, orders may pass through customs or other border-control procedures depending on the destination.

Delivery may be delayed while an order is being processed by customs or the local carrier.

Customers are responsible for complying with applicable import requirements in their destination country.

7. Customs Duties and Taxes

Depending on the destination and applicable local regulations, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply.

Where such charges are imposed by the destination country or relevant authority, responsibility for those charges may belong to the customer unless applicable law or the checkout terms provide otherwise.

Customers should review their local import requirements before placing an international order.

8. Delayed Shipments

Shipping estimates are not guarantees.

Delays may occur due to:

Customs processing
Carrier congestion
Severe weather
Public holidays
Incorrect address information
Transportation disruptions
International shipping conditions
Events outside our reasonable control

If your package appears significantly delayed, please contact us at support@cozymilo.online with your order number.

9. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the local carrier where appropriate.

You may then contact us for assistance.

We will review delivery issues on a case-by-case basis and provide an appropriate resolution where applicable.